Before you visit
Spa etiquette & your visit.
A few things that help your visit go smoothly, from arrival to the treatment room.
Arrive a little early
Please arrive about 15 minutes before your appointment. This gives you time to settle in, change if needed, and complete a short health questionnaire before your treatment begins.
The health questionnaire
For your first visit, we ask a few questions about your general health and any conditions your therapist should know about, so your treatment can be adjusted appropriately.
Therapist preference
A same-gender therapist is available on request for any treatment — just let reception know when you book.
What to wear
Comfortable clothing is fine to arrive in. Robes and towels are provided for every treatment, and your therapist will always explain what to expect before you begin.
Privacy
You're draped with a towel throughout every treatment, and only the area being worked on is ever uncovered. You're welcome to ask your therapist to adjust this at any point.
Hygiene
Linens and tools are changed and cleaned between every single client, and treatment rooms are cleaned between visits.